I woke up this morning with excitement because last night I bought stabilizer! I was ready to start embroidering. It took me a good hour to have everything ready to go because I was checking and double checking that I had the right materials and parts and was ready to go. Then I began....and this happened.
The top thread is pink and the bobbin is white. As far as I can tell, the bobbin is working just fine, but the top thread doesn't seem to be stitching. I tried using the spool cover, changing thread from the zig-zag tiny spool to a straight wound larger spool, but got the same problem...it felt like loose thread. So I adjusted the tension...no change. I re-threaded it four, yes, FOUR times to make sure that everything was fine. The thread was through the little spring at the top (step 2). It seems like when I pull the thread myself it feels just like my other machine. So I tried detaching the embroidery attachment and doing a utility stitch. This is what happened.
See how the thread is being pulled and distorted? I tried changing the tension.
Same thing. This is what the back looks like.
Does anyone know what I am doing wrong? I am beyond frustrated and need to calm down before I attempt to move forward. If I can't figure this out, I will have to embarrass myself and call tech support...because I'm sure it is something I am doing wrong, I just can't figure out what.
